resident guidelines

connect resident Guidelines

Connect Management Contact Information

The Connect team is committed to ensuring that all residents receive a professional and timely response to all questions, concerns, and needs. Please feel free to share anything you feel needs addressing, ideas for improvements, and anything else you feel may help everyone feel more at home here at CONNECT.

General or Leasing Inquires

For general inquiries call (805) 619-5395 (press 2) or email connectslo@fah.com

Maintenance Requests

All maintenance or repair needs must be submitted via the Maintenance Request form on the Resident Portal. When submitting the request, you will be given the option to provide permission for our maintenance staff to enter or for us to schedule a time for you to be present. Except in the case of emergency, maintenance requests are generally addressed within 24 hours and performed Monday-Friday during normal business hours. If an appointment is requested, you will be contacted to schedule the service. Please do not email the property directly with maintenance requests.

After Hours Maintenance Emergencies

For emergency repairs requiring immediate attention, please call (805) 619-5395 (press 3) OR text our 24/7 smart maintenance line at (805) 666-3907 to quickly alert us to issues.  Please refer to our after-hours emergency guidelines on our website: https://www.connectslo.com/after-hours-emergency-guidelines. Please only use this emergency line for true emergencies.

After Hours Parking Garage Emergencies

For after-hours parking garage emergencies, please call (805) 619-5395 (press 3) OR text our 24/7 smart maintenance line at (805) 666-3907 to quickly alert us to issues.  Assigned parking spaces are for residents only and should not be used by anyone other than the resident to whom they are assigned.  If someone is parked in your assigned space a staff member on duty will tag and tow the vehicle once the message is received. Please also take a photo of the vehicle illegally parked and email it to: connectslo@fah.com.

After Hours Noise Complaints and Security Issues

For after-hours noise complaints or security issues, please call (805) 619-5395 (press 3) OR text our 24/7 smart maintenance line at (805) 666-3907 to quickly alert us to issues. If a staff member is unavailable, your call will be promptly returned once the office reopens. If you feel that your life is in danger, please call the police.  If the problem is not serious enough to involve the police, we would still like to know about it so that we can address the issue properly. Please leave us a voice message or email, describing the problem in detail including any noise violation recordings to:  connectslo@fah.com.

General Information

Key System

Each adult resident listed on the Rental Agreement will be provided with a key fob to open the electronic deadbolt to your apartment. This fob also allows access to the hallway entrances, gym, elevators, bike storage room, and Coworking Hub. 

Paying your Rent

Rent is due on the 1st of each month. Please use the Resident Portal on www.connectslo.com to pay your rent. You may also set up auto-pay on the 1st, 2nd or 3rd of each month. Please note that rent due for the upcoming month will not be posted to your Current Balance until the 1st of that month. You may submit a pre-payment to your account at any time and the payment will be applied accordingly.

Electric Service

An electric service account should be requested with PG&E prior to moving in at 1-800-743-5000 or www.pge.com. The service start date must start the same day as your lease start date. PGE will bill you monthly via postal mail or electronically and provide instructions to create an online account for bill payment. If you are concerned about power outages, consider subscribing to PG&Es notification service. 

Water Service 

CONNECT is contracted with a third-party billing provider, Conservice, for water service billing. Your submetered water and sewer charges will be automatically posted to your account by the 20th of each month, for the previous month's usage and will become due on the following 1st of the month. One-time or recurring payments can be set up through your Resident Portal. The monthly bill will also be available in your Resident Portal documents. There is no need to initiate water service as this will be done automatically. 

Domestic Hot Water Heater System

Hot water is provided through a central water heating system. Hot water use will be billed based on your hot water consumption through YES Energy and will be added to your monthly water consumption bill.

Fiber Optic Internet Service

Your Internet connection is always on. This service is provided by Mereo and a flat $35.00 monthly fee is billed with your monthly rent. There is no need to initiate internet service as this will be done automatically.  

Parking/Car Lift System

Assigned parking is provided in the Carmatrix Parking System at the back of the property.  All residents will be trained on car lift usage and your stall will be fitted specifically for your car. After move in, please email connectslo@fah.com to schedule your car lift training and fitting. You will be provided with one remote control per parking space. Please park only in your designated parking space listed in your Rental Agreement. Please notify the management team if your vehicle information changes by emailing connectslo@fah.com. The Resident Operators Manual can be found at: https://www.connectslo.com/carmatrix-operation-manual.aspx. There is no other assigned or guaranteed parking provided. 

Trash and Recycling

Trash and recycling bins are located in between the carlift and the Coworking Hub.  Please do not dump furniture or any over-sized items, such as mattresses, in the bins as the trash service charges extra to pick up those items. All cardboard needs to be broken down and placed in recycle containers (especially during move in). No styrofoam should be in the recycle containers, please place in the regular trash containers. A green organic waste bin is available for use inside the trash bin enclosure between the car lifts and the coworking hub. Californians are now required to divert all organic waste from the landfill, including food scraps, yard waste, paper products, and other organics. For more information on recycling visit: https://iwma.com/guide/ 

Heating and Cooling System

Your heating and cooling system was designed to be highly efficient and to heat or cool the living areas when and where you need them as compared to a conventional central system which doesn't offer this choice. You will notice there are wall units located in the living room and bedroom(s), and each can be controlled separately with your hand held remote for five modes: AUTO, COOL, DRY, FAN, & HEAT. Some of the wall units have a small internal pump to remove condensation moisture (a small amount of water) as it occasionally accumulates during either the cooling or dehumidification (if the system is set to DRY.) During the regular cooling process this condensate pump may occasionally run to eliminate condensation, and you may hear an intermittent light buzzing sound (perhaps every 20 minutes or so.) Now, AND THIS IS IMPORTANT TO KNOW, as compared to operating your system in its cooling mode, if you choose to run it in DRY mode, this will cause a much more rapid buildup of condensation, and as a result, the pump may run much more frequently. Unless you specifically want to dehumidify your apartment home and are willing to tolerate the additional pumping activity, we recommend that you do not run your unit in DRY mode. If you would like additional information on how to operate your system, we have a manual posted on the resident portal and you may also contact our management team. It is important to note that in order for the system to run efficiently the heat and cool setting should not be run simultaneously.

Electric Safety

The Circuit Breaker panel is located in your hallway. A circuit breaker may trip if you overload the circuit or a short circuit condition occurs in a device you have plugged in. If this happens, remove the faulty device and unplug other electrical appliances from that circuit before turning the breaker back to the on position.  

Use caution when using electric space heaters. Space heaters must be plugged directly into an appropriate wall outlet. DO NOT use extension cords or power strips with space heaters. Kitchen and bath outlets are protected by a GFI circuit breaker in the outlet. If you trip a GFI outlet, unplug the appliance from the outlet and then firmly press the reset switch on the outlet.

Bathroom Exhaust Fans

The fans are always on in a low speed continuous operation mode. You may not hear it, but they are on. When the wall switch for the fan is turned on, the fan kicks into high speed mode and you will hear it. The fan stays on high speed until the switch is either a) turned off or b) user leaves room for 30 minutes (timed delay). Note that if the switch is left on and the user enters the bathroom after being gone for more than 30 minutes (fan will be back in low speed mode at this point) the motion sensor will sense movement and kick the fan back on high speed because the wall switch was left on.

Amenities

The Fitness Center

The Fitness Center is located on the first floor and is accessed with your key fob. The Fitness Center is for use by residents only. Please be respectful of the equipment and practice safe gym etiquette.

Bike Storage

A locked bike storage room is available on the ground floor near the gym which is accessed via your apartment key fob. Bike storage is provided free of charge and residents are responsible for providing their own locks. 

The Coworking Hub

The Coworking Hub is located in the southeastern corner of the property, where the train tracks meet Orcutt Road This is a shared work space for all residents to use free of charge and we ask that all residents treat it respectfully. The current hours of use are between 5am and 10 pm, with hours subject to change. Your fob will grant you access during hours of operation. The communal kitchen on the ground floor operates on an honor system with coffee and tea provided as well as a microwave oven, a toaster oven, and other standard supplies/utensils.  Residents may choose to bring in their own food and supplies and we ask all that use the kitchen to clean up after themselves.  Private offices are on the second floor and are available to rent. If you are interested in renting an office space, please reach out to management. 

Package Deliveries

CONNECT offers Parcel Pending smart lockers! Parcel Pending makes it easier than ever to receive your online orders. You will receive an email with a link to register for Parcel Pending upon moving in. Click the link sent to your email to register and complete your profile. We are offering this convenience free of charge.

Apartment Door Lock

Please do not ignore the warning signs that your lock may be failing- report it by submitting a maintenance request via the resident portal right away.  When the battery is low, the Schlage button will start showing red. If the knob starts spinning without catching, this could also indicate a weak battery or a faulty mechanism requiring replacement. If the key fob is giving you trouble, it may also be time for a new lock. Please submit a maintenance request when any of these warning signs are present.

Friendly Reminders

Smoking

CONNECT is a smoke-free property. Smoking (including marijuana and vaping) is not permitted anywhere on the premises.  Please ensure that your guests respect this policy.

Noise

The quiet enjoyment of CONNECT is very important to us and a condition of your lease. So that all residents of the CONNECT community can enjoy their time here, we ask that all residents please keep the noise level inside and outside the apartments to a modest level. Per the rental agreement, all residents are entitled to quiet enjoyment of their homes.  

Guests

Please email our management team at connectslo@fah.com if you have a guest staying for 10 or more days.

Outdoor Cooking

Only Electric BBQ grills are permitted on patios/balconies.

Pet Policy

Pets are allowed with Landlords prior written permission and a pet deposit of $500 and pet rent of $35/per month. Please contact us at connectslo@fah.com if you would like to add a pet to your lease. Click here to view our Pet Policy. Note: Assistance animals for persons with disabilities are not considered pets, but do still require our prior written approval. We will handle all requests for accommodation, including requests for assistance animals (service animals or support animals) per applicable fair housing laws.

Updated November 19, 2024